Pacific Office Automation

  • Tier II Helpdesk Technician

    Job Locations US-OR-Portland
    Job ID
    Information Technology
  • Overview

    Are you someone who is passionate about customer service, knows how to take initiative, have excellent follow through, and truly enjoys solving problems? Then Pacific Office Automation wants to talk to you.


    Come Join POA's growing and dynamic IT team as a Tier II Helpdesk Technician!


    High-Level Job Description:

    • Remotely troubleshoot and diagnose our customer’s network connectivity, PC, VOIP, and server issues.
    • Message and place calls to customers for information gathering and troubleshooting.
    • Work closely helping to resolve issues with sales representatives, customers, and VOIP engineers.
    • Be a part of a fun, growing, and dynamic department and culture focused on providing the highest level of customer success.       

    Must Have Qualifications:

    • IT knowledge mixed with a willingness and capability to learn.
    • Natural problem-solving ability combined with a passion for fantastic customer service.
    • Exposure/some System Administration experience
    • Excellent written and oral communication skills.
    • Ability to work in a fast-paced environment.    

    Bonus Qualifications:

    • Associate’s or Bachelor’s degree.
    • VOIP technology experience.
    • Knowledge of networking protocols and concepts (VPN, Routing, Ports, TCP/IP, Network analysis tools).
    • Network+ or A+ Certifications.
    • Knowledge and hands-on experience providing technical support to users using Windows 7, Windows 8 and other mainstream Microsoft applications.


    As an Employee at POA, you’ll enjoy:

    • Team-player environment.
    • Aggressive 401k program 100% match since 1987.
    • Full benefits: Medical/Dental/Vision.
    • FSA programs.

    About POA:


    Established in 1976, Pacific Office Automation is a local, family-owned company with 25 branch locations within Oregon, Washington, Utah, Arizona, New Mexico, California, Idaho and Colorado. We are the largest independently owned document imaging dealership on the West Coast. With over 40 years of success in office equipment and technology sales/service, our growth and reputation have afforded us great relationships with top manufacturers such as Canon, Sharp, Konica Minolta, HP, Ricoh, Lexmark and many more.


    We are a company with deep roots in the West, employing 1000+ hardworking men and women that are dedicated to delivering state-of-the-technology and award-winning customer service. Advancement opportunities are available.



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