Pacific Office Automation

  • Software Support Technician (Entry Level)

    Job Locations US-OR-Portland
    Job ID
    2018-1908
    Category
    Information Technology
  • Overview

    The Software Support Technician is responsible for installing and troubleshooting Pacific Office Automation's managed print services software (FM Audit). In this position you will work with a wide range of external clients, contract administrators and sales representatives. We are looking for candidates who are technically minded, have good follow through, are team players and excel at customer service.

     

    Responsibilities: 

    • Assisting external clients by software trouble shooting and installs.
    • Assisting internal and external customers with support questions and software troubleshooting.
    • Working with software development team
    • Documenting day to day activities in company ticketing (CRM) software
    • Performing software maintenance and updates

    Requirements:

    • Professional work ethic
    • Strong customer service skills and great phone etiquette
    • Basic understanding of database concepts
    • Good understand of LAN/WAN concepts including application layer protocols (e.g. SNMP)
    • Good understanding of Microsoft Windows
    • Experience with MS-Office products (Outlook, Word, Excel, etc.)
    • Ability to work independently and also in a dynamic team environment
    • Microsoft SQL experience a plus
    • Windows Server experience a plus
    • Associates degree or higher a plus
    • 1 year of customer service experience a plus

    As an Employee at POA, you’ll enjoy:

    • Team-player environment.
    • Aggressive 401k program 100% match since 1987.
    • Full benefits: Medical/Dental/Vision.
    • FSA programs.

    Pacific Office Automation started in 1976 in Portland, Oregon, selling copy machines. Over forty years later, we are a recognized leader in office management solutions, offering state-of-the-art technology and award-winning customer service that has helped us grow to 25 offices throughout Oregon, Washington, California, Arizona, New Mexico, Utah, Idaho and Colorado. Our phenomenal growth and reputation in the industry have created opportunities for an Software Support Technician at our Portland headquarters.

    IND124

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