Pacific Office Automation

  • Technical Service Manager

    Job Locations US-CA-Pleasanton
    Job ID
    2018-1828
    Category
    Customer Service/Support
  • Overview

     

     

    We are the recognized leader in office management solutions, offering state-of-the-art technology and award-winning customer service. We have grown to 25 office throughout 8 states – Oregon, Washington, California, Arizona, New Mexico, Utah, Idaho and Colorado. We are the largest private dealership in the nation, and one of the world’s largest dealers for Konica Minolta, also supporting Canon, Ricoh, Oce, HP, and Lexmark printers, mailers, phone systems and networking across several vendors. Yet our focus remains local.

    We are a company with deep roots in the West, employing 750+ hard-working men and women. We are dedicated to supporting the communities in which we operate, including many philanthropic efforts to support academics and athletics.

    If you are a self-driven, service expert who is detail-oriented and capable of multi-tasking, we want to talk to you! If you are a skilled leader, have experience managing employees and are looking for the rare opportunity to make an impact leading a group of employees who already have a successful process in place, we want to hear from you!

    Our ideal candidate will have experience in the Copier/Printer Repair and technology industry. The Technical Service Manager is responsible for the coordination of the field, shop and dispatch activities within the Branch, which is steadily growing. They will also be required to maintain profit that is comparable to industry benchmarks while focusing on high levels of customer retention, award-winning service, and managing a budget.

    Minimum Requirements:

    • 5-10 years’ experience in copier/printer repair industry
    • Prior experience managing 25+ service employees
    • Min. 5 years’ experience in management or supervisory role
    • Understand and work with Budgets and P&L responsibility.
    • Demonstrative ability to recruit, motivate and train our technical force
    • Evaluate the cost of operation and establish work assignment benchmarks
    • A strong start to finish management skills
    • Ability to be fair and hold subordinates responsible for branch revenue and cost budgets
    • Self-starter with strong problem-solving abilities
    • Ability to set compensation structure standard with the industry
    • Ability to set processes & procedures that improve efficiency and bottom line results, while consistently improving our high level of customer service
    • Ability to manage approximately 30 technical staff individuals and hold accountable: territory integrity, response time, daily calls and incompletes at acceptable ranges.

    We offer a competitive salary and an outstanding benefits program, including:

    • Medical/dental/vision insurance
    • 100% Matched 401(k)
    • FSA programs
    • Energetic, dynamic, and fun work environment (events, banquets, trips, clubs, etc.)
    • We promote a culture of growth and believe that each employee can make a difference—no matter your role or level of experience.
    • Just as we aim to help our customers grow their businesses through technology, we offer our own employees growth opportunities to reach their career goals.
    • Among our company goals, we aim to be a long-term employer. That means providing our team with the training and certification they need to keep up with the fast-changing technology our office machines, devices, and software employ.

     

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