Pacific Office Automation

  • Customer Care Representative/ Dispatcher

    Job Locations US-AZ-Phoenix
    Job ID
    2018-1802
    Category
    Customer Service/Support
  • Overview

    Our fast-paced company, Pacific Office Automation, is seeking an experienced Customer Care Representative/Dispatcher with strong customer service skills and administrative abilities. The ideal candidate has an upbeat attitude and enjoys working in a fast-paced environment. This position will work closely with out customer, technicians, and sales representatives.

     

     

    Responsibilities as a Dispatcher/Customer Care Representative include:

    • Answering multi-line phone system
    • Using basic computer applications
    • Communicating with customers, technicians and salespeople
    • Ability to multi-task
    • Scheduling service calls
    • Research and problem solving
    • Record keeping
    • Billing out chargeable invoices and collecting on outstanding invoices
    • Able to meet monthly service goals
    • Generating reports
    • Processing payments
    • Administrative tasks

    Qualifications:

    • 1-2 years’ previous dispatch experience and/or customer service experience
    • Proven ability to multi-task and work under fast-pace environments while maintaining accuracy
    • Problem solver
    • Ability to calmly handle stressful situations
    • High attention to detail and strong organizational skills
    • Computer and customer service skills
    • Must have strong written and verbal communication skills
    • Must know how to use Microsoft Word and Excel
    • Previous admin experience is a plus +
    • Bi-lingual is a plus+
    • If you are friendly, enjoy helping others and benefit from being part of a successful team, we want to talk with you! This position has potential for growth and expanding career opportunities

    Benefits

    • Full benefits package- Medical/Dental/Vision. 
    • Match 401k program.
    • FSA programs.
    • Trips, Awards, Group Events. 

    Pacific Office Automation is a recognized leader in office management solutions, offering state-of-the-art technology and award-winning customer service. We have grown to 25 office throughout 8 states – Oregon, Washington, California, Arizona, New Mexico, Utah, Idaho and Colorado. We are the largest private dealership in the nation, and one of the world’s largest dealers for Konica Minolta copiers, printers, faxes and multifunctional devices. Yet our focus remains local.

    We are a company with deep roots in the West, employing 1,000 hard-working men and women. We are dedicated to supporting the communities in which we operate, including many philanthropic efforts to support academics and athletics.

    IND123

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