Pacific Office Automation

  • Technical Account Manager

    Job Locations US-WA-Seattle
    Job ID
    Information Technology
  • Overview

    As a Technical Account Manager (TAM) your responsibility is to support our current client base in a post-sales relationship. This includes all aspects of the Information Technology sale including; post sales calls, directing the client with on-boarding, conducting network discoveries, and providing technical direction and support. Complete quarterly business reviews, maintain a good working technology relationship with current clients and sales engineers.


    Reporting to the Director of IT solutions, you will be tasked with: 

    • A comprehensive consultation with IT clients at the highest technical levels on a quarterly basis.
    • Provide Technical recommendations during the initial sales process, presenting the components of the Maturity Model and assist with a Technology Road-map.
    • Work in a team environment with other TAM’s that support our clients.
    • Design, write and develop a scope of work for IT applications and hardware installations.
    • Facilitate meetings and strategic planning sessions with current clients in order to satisfy, retain and expand our account base.
    • Providing training, development and direction of IT Engineers that support over 200 Outside Sales Representatives.
    • Developing and maintaining a 'trusted advisor' relationship with current IT service desk, sales teams, and clients.
    • Ongoing development and understanding of key vertical market trends, regulations and compliance requirements. Ongoing development of IT and industry knowledge.


    Desired Skills and Experience: 

    • Bachelor’s degree in Business, Computer Science, or Management Information Systems
    • Extensive IT managed services, IT Project engineer, sales experience, coupled with management in a technical field.
    • An excellent understanding of general IT operations and service management.
    • Great customer service
    • Risk mitigation, security, web technologies, routing, exchange, active directory and servers.
    • Cloud technologies AWS, Email and Server migration, VPN technologies, data migration, systems integration, VMware, Hyper V etc.

    Pacific Office Automation is a recognized leader in office technology solutions, offering state-of-the-art technology and award-winning customer service. We have grown to 25 offices throughout 8 states – Oregon, Washington, California, Arizona, New Mexico, Utah, Idaho and Colorado. Yet our focus remains local.




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