Pacific Office Automation

  • Telephony Project Specialist (Entry Level)

    Job Locations US-OR-Portland
    Job ID
    2018-1784
    Category
    Customer Service/Support
  • Overview

    Do you have high attention to detail, strong organizational skills, and are able to provide outstanding customer service with confidence? Then we want to talk to you. No experience? That’s fine! We are looking for an entry level candidate who is hungry and eager to launch their career, we’ll provide the training. 
     
    Come Join POA's dynamic and growing IT team as a Telephony Project Specialist at our headquarters in Beaverton, OR.

     

    You will be responsible for managing the on-boarding and system implementation of new POA customers post-sale in specific regards to Telephony products, which is a part of our larger managed IT Service team. For this position, we’re seeking an individual who possesses a unique mix of strong customer management abilities, project management, and continuous improvement skills, combined with the confidence to take charge and get results.     

      

    Responsibilities:

    • Manages a number of on-boarding projects for our customers
    • Works with customers on the definition and execution of their overall project plans
    • Manages the client relationship and sets customer expectations during implementation and migration projects
    • Completes projects on time and on budget
    • Works directly with Sales Reps to set customer expectations and deliver on deadlines
    • Documents functional and technical specifications of delivery solutions
    • Contributes to the constant improvement of Pacific Office's project management practices
    • Coordinates training between teams and technical staff
    • Identify potential system and customer relationship enhancements
    • Ability to gain pertinent information from customers

    Qualifications:

    • Bachelor’s degree preferred, but not required
    • Strong desire to join a winning IT team
    • Flexibility to adjust to a dynamic work environment and ability to contribute to a growing team
    • The ability to foster valued customer relationship
    • Working knowledge of Microsoft Windows and Microsoft Office

    As an Employee at POA, you’ll enjoy:

    • Team-player environment
    • Aggressive 401k program 100% match since 1987
    • Full benefits: Medical/Dental/Vision
    • FSA programs

    About POA:
     
    Established in 1976, Pacific Office Automation is a local, family-owned company with 25 branch locations within Oregon, Washington, Utah, Arizona, New Mexico, California, Idaho and Colorado. We are the largest independently owned document imaging dealership on the West Coast. With over 40 years of success in office equipment and technology sales/service, our growth and reputation have afforded us great relationships with top manufacturers such as Canon, Sharp, Konica Minolta, HP, Ricoh, Lexmark and many more.
     
    We are a company with deep roots in the West, employing 1000+ hardworking men and women that are dedicated to delivering state-of-the-technology and award-winning customer service. Advancement opportunities are available.

    IND123

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