Pacific Office Automation

  • Mail Clerk

    Job Locations US-AZ-Phoenix
    Job ID
    Customer Service/Support
  • Overview

    POA is seeking candidates for the position Mail Clerk in Phoenix, AZ for one of our flagship Education sites. This important position is Responsible for receiving and sorting incoming mail to distribute to other departments or individuals, and overall coordination between POA and the customer. A high level of client satisfaction must be maintained by responding quickly and effectively to the client's needs.


    The individual in this position continually seeks to improve the operations of support service; analyzing the current systems and implementing sound practices according to POA's Standards of Operational Excellence. This position is a critical position and is considered part of the local management team supporting our most important clients. Ideal candidates for this position will be competent self-organizers with a positive attitude and the ability to handle deadlines. The candidate must have a minimum of 5 years’ experience working / supervising staff and operations in the following areas:


    Position Description
    The mail clerk receives and delivers/distributes mail and packages, and works with customers to address any delivery issues. Mail distribution will be facilitated to individual and group campus sites and departments on a daily basis.


    Essential Duties and Responsibilities of a Mail Clerk

    • Place mail in proper buckets for distribution.
    • Sort and place mail.
    • Open envelopes.
    • Dispose of junk mail.
    • Date stamp all incoming mail.
    • Sort mail such as returned letters, adjustments, bills, orders, and payments.
    • Complete incorrect returned mail.
    • Receive outgoing mail and apply correct postage.
    • Arrange for pickup of outgoing mail.
    • Stamp mail with postage meters.
    • Fold letters, circulars, or other documents and insert into envelopes for distribution.
    • Weigh mail to determine correct postage.
    • Place mail in metal bins and carry to departments for distribution.
    • Record registered mail.
    • Stock copy rooms and printing devices.
    • Ensure office is adequately stocked with mail supplies.
    • Use fax and scanning machines.


    Required Knowledge, Skills and Abilities
    •Demonstrates strong organizational skills.
    •Pays close attention to detail.
    •Possesses physical strength necessary to lift and move heavy boxes received by the store.
    •Exhibits ability to use inventory software efficiently.
    •Possesses basic math skills.
    •Works well with a team.
    •Communicates clearly and effectively.
    •Demonstrates strong interpersonal skills.
    •Handles discrepancies or shipping problems calmly and politely.
    •Exhibits familiarity with shipping and billing procedures.
    •Manages time efficiently.
    •Demonstrates solid problem-solving skills.
    •Is capable of operating forklifts and other equipment to move heavy shipments.
    •Demonstrates awareness of proper warehouse and factory safety procedures.



    Education and Experience
    •High school diploma or GED is required.
    •Job training session required prior to start date.
    •License and certification to operate heavy machinery is strongly preferred.



    Work Environment
    •Time will be spent in a stockroom, warehouse, or loading dock receiving and transporting deliveries.
    •Time will also be spent in a shipping and receiving office processing inventory and paperwork.
    •Moderate to heavy physical labor such as lifting and moving heavy items is required on a regular basis.
    •Temperature in the warehouse or dock varies according to external climate.
    •Standard 40-hour workweek applies.




    Pacific Office Automation is one of the few remaining organizations that strives to offer ‘Best in Class’ employee benefits such as medical and retirement and at greatly subsidized monthly rates. Please look closely at both the quality and coverage of our benefits as well as the company provided subsidy and ultimately the reasonable costs to yourself and your family for medical coverage. Additionally please note that POA offers a 401K plan and offers matching funds to all employee contributions.



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