Trans-West Network Solutions, a Pacific Office Automation Company, is looking for a Telecommunications Technician(s) to fill a key role in our organization.
Responsibilities and Duties
This position is responsible for providing high quality support to our clients by configuring, programing, installing, maintaining, upgrading and servicing our core Mitel products, including MiVoice Business, Unified Communications, MiCollab Audio, Web and Video, NuPoint Voicemail, Contact Center, IP and SIP phones, and wireless phones. The job requires the ability to perform advanced telecommunications activities, including but not limited to network and phone system troubleshooting.
Our company utilizes Tigerpaw as our service order software. The Telecom Technician will receive service orders as dispatched by the Operations Coordinator. The Telecom Technician must communicate with the Operations Coordinator on an ongoing basis providing status of the order, along with completion ETA. Our Technicians work some overtime, which can include weekends, and travel when necessary. Our Technical staff takes turns being on-call evenings and weekends for emergency orders. The Technician must be able to complete technical training and complete all required documentation in our service order software system.
Qualifications and Skills
Full time with benefits at no cost to the employee (Full medical/vision/dental).
Pacific Office Automation is dedicated to the belief that a team of individuals who constantly challenge each other will develop the skills and manpower necessary to solve any problem, whether it’s for the customer, the company, or the community.
Pacific Office Automation started in 1976 in Portland, Oregon, selling copy machines. Thirty-eight years later, we are a recognized leader in office management solutions, offering state-of-the-art technology and award-winning customer service that has helped us grow to 25 offices throughout Oregon, Washington, California, Arizona, New Mexico, Utah, and Colorado.